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Customer Service Receptionist in Gardena, CA at Avanti Hospitals

Date Posted: 11/29/2018

Job Snapshot

  • Employee Type:
    Part-Time
  • Location:
    Gardena, CA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    11/29/2018

Job Description

Memorial Hospital of Gardena

Job Title: Customer Service Receptionist 

City: Gardena / State: California    

Customer Service

Varied Shifts

Varied Hours

.

                                      


Job Description and Job Responsibilites

Job Summary:

The Customer Service Receptionist is a representative of the Customer Service Department, Responsibilities include, greeting and assisting visitors, staff, vendors at the information desk. Maintaining the Visitor Identification Process and assisting with the safety of all who enter the hospital. Reports to Director Customer Service

Essential Job Duties: 

  • Maintains the information desk, assists visitors with directions to desired hospital location, maintains control of the visitor identification process  
  • Ability to diplomatically engage and address issues with visitors, even when dealing with difficult or tense situations
  • Provide taxi vouchers as requested by nursing unit or Customer Service Personnel
  • Serves as a role model for the Mission, Vision and Values of the organization and fulfills other job duties as requested within Scope of Practice

Behavioral Standards: 

  • Exhibits customer and service oriented behaviors in every day work interactions.
  • Demonstrates a courteous and respectful attitude to internal workforce and external customers.

Communication/Knowledge:

  • Provides accurate and timely written and verbal communication of information in a manner that is understood by all.
  • Able to listen, understand, problem-solve, and carry-out duties to ensure the optimal outcome.
  • Able to use IT systems in an accurate and proficient manner.

Collaboration/Teamwork:

  • Contributes toward effective, positive working relationships with internal and external colleagues.
  • Demonstrates cooperation, flexibility, reliability, and dependability in all daily work activities and a willingness to collaborate with others for the good of the customer and the organization.




Job Requirements

Education/Experience:

  • High school graduate
  • Prefer at least 1 year experience in a hospital setting

Licensure/Certifications: N/A

ADA/Physical Demands:

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed are representative of the knowledge, skill, and/or ability required.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Such accommodations must be requested by the employee/applicant in order to be considered.
  • Required to stand; walk; sit; use hands to fingers, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; talk and hear; and may taste and smell.  The employee is regularly required to lift, push and/or pull weights in excess of 10 pounds, with assistance. Visual abilities, auditory abilities, must be intact to perform duties.

 

Job Requirements

Education/Experience:

  • High school graduate
  • Prefer at least 1 year experience in a hospital setting

Licensure/Certifications: N/A

ADA/Physical Demands:

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed are representative of the knowledge, skill, and/or ability required.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Such accommodations must be requested by the employee/applicant in order to be considered.
  • Required to stand; walk; sit; use hands to fingers, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; talk and hear; and may taste and smell.  The employee is regularly required to lift, push and/or pull weights in excess of 10 pounds, with assistance. Visual abilities, auditory abilities, must be intact to perform duties.