Agency- Charity Liaison Analyst in Santa Fe Springs, CA at Avanti Hospitals

Central Business Office

Job Title: Agency- Charity Liaison Analyst 

City: Santa Fe Springs / State: California    

Central Business Office

Morning Shift

From 8:00 AM

To 4:30 PM

Job Description and Job Responsibilites

Job Title:  AGENCY - CHARITY LIAISON ANALYST 

Job Summary:  Position is responsible to review accounts and analyze for Bad Debt assignments.  Responsible to review and process accounts for financial assistance and Charity.  Must document appropriately work agency logs/request for Insurance updates and adjustments requests.  Maintain assignment of reconciliation logs in a timely and efficient manner. Assist in department as needed to provide support in other functions. 

Reports To:  Vendor and Support Manager

Essential Job Duties:  

• Monitor and /or follow-up   with precise documentation and reporting of pre-bad and bad debt accounts assigned to collection agency to ensure accurate assignment and assigned account balances.
• Accurately utilizing the appropriate activity, status, and agency codes; reviews and approves or denies collection assignments in a timely manner. 
• Assures patient (s) bankruptcy notice (s) is a discharge of debt, for the correct dates and  assigns these accounts to the appropriate bad debt agency code. 
• Appropriately recalls patient accounts from bad debt, and re-status accounts back to A/R in a timely manner. 
• Reviews / validates agency payments and fees for Management invoice approval. 
• Accurately documents agency status activity in Paragon system, and responds to agency requests timely. 
• Works Closely and builds  positive working relations with collection agency, attorney (s), and ancillary departments.
• Updates and  maintains agency activity and assignment logs, by facility and agency.  Ensure appropriate Insurance updates and completed timely.  Request appropriate adjustments as needed. 
• Reviews all agency logs/reports for accuracy.  E-mails are sent to appropriate Management Team. 
• Performs quality completeness review of patient Uncompensated Care (Charity Care) and Discount Assistance programs. 
• Reviews and acknowledges Financial Assistance applications, and request for additional documentation in a timely manner.
• Assures completed applications sent for review and approval efficiently and timely. 
• Handles Financial Assistance in a caring and professional manner. 
• Performs all other duties and special projects as assigned in an organized  as assigned. 
• Complies with Federal, State, and Local Laws that  govern business practices. 
• Understands and abides by all departments polices and procedures as well as the Code of Ethics, HIPAA requirements and patient rights. 

Behavioral Standards: 

• Exhibits customer and service oriented behaviors in every day work interactions.
• Demonstrates a courteous and respectful attitude to internal workforce and external customers.
• Communicates accurately and appropriately.
• Works well and efficiently under minimal supervision

Communication/Knowledge:

• Provides accurate and timely written and verbal communication of information in a manner that is understood by all.  
• Able to listen, understand, problem-solve, and carry-out duties to ensure the optimal outcome.
• Able to use IT systems in an accurate and proficient manner.

Collaboration/Teamwork:

• Contributes toward effective, positive working relationships with internal and external colleagues.
• Demonstrates cooperation, flexibility, reliability, and dependability in all daily work activities and a willingness to collaborate with others for the good of the customer and the organization.