Agency- Charity Liaison Analyst in Santa Fe Springs, CA at Avanti Hospitals

Date Posted: 1/8/2021

Job Snapshot

Job Description

Central Business Office

Job Title: Agency- Charity Liaison Analyst 

City: Santa Fe Springs / State: California    

Central Business Office

Morning Shift

From 8:00 AM

To 4:30 PM


Job Description and Job Responsibilites


Job Summary:  Position is responsible to review accounts and analyze for Bad Debt assignments.  Responsible to review and process accounts for financial assistance and Charity.  Must document appropriately work agency logs/request for Insurance updates and adjustments requests.  Maintain assignment of reconciliation logs in a timely and efficient manner. Assist in department as needed to provide support in other functions. 

Reports To:  Vendor and Support Manager

Essential Job Duties:  

  • Monitor and /or follow-up   with precise documentation and reporting of pre-bad and bad debt accounts assigned to collection agency to ensure accurate assignment and assigned account balances.
  • Accurately utilizing the appropriate activity, status, and agency codes; reviews and approves or denies collection assignments in a timely manner. 
  • Assures patient (s) bankruptcy notice (s) is a discharge of debt, for the correct dates and  assigns these accounts to the appropriate bad debt agency code. 
  • Appropriately recalls patient accounts from bad debt, and re-status accounts back to A/R in a timely manner. 
  • Reviews / validates agency payments and fees for Management invoice approval. 
  • Accurately documents agency status activity in Paragon system, and responds to agency requests timely. 
  • Works Closely and builds  positive working relations with collection agency, attorney (s), and ancillary departments.
  • Updates and  maintains agency activity and assignment logs, by facility and agency.  Ensure appropriate Insurance updates and completed timely.  Request appropriate adjustments as needed. 
  • Reviews all agency logs/reports for accuracy.  E-mails are sent to appropriate Management Team. 
  • Performs quality completeness review of patient Uncompensated Care (Charity Care) and Discount Assistance programs. 
  • Reviews and acknowledges Financial Assistance applications, and request for additional documentation in a timely manner.
  • Assures completed applications sent for review and approval efficiently and timely. 
  • Handles Financial Assistance in a caring and professional manner. 
  • Performs all other duties and special projects as assigned in an organized  as assigned. 
  • Complies with Federal, State, and Local Laws that  govern business practices. 
  • Understands and abides by all departments polices and procedures as well as the Code of Ethics, HIPAA requirements and patient rights. 

Behavioral Standards: 

  • Exhibits customer and service oriented behaviors in every day work interactions.
  • Demonstrates a courteous and respectful attitude to internal workforce and external customers.
  • Communicates accurately and appropriately.
  • Works well and efficiently under minimal supervision


  • Provides accurate and timely written and verbal communication of information in a manner that is understood by all.  
  • Able to listen, understand, problem-solve, and carry-out duties to ensure the optimal outcome.
  • Able to use IT systems in an accurate and proficient manner.




  • Contributes toward effective, positive working relationships with internal and external colleagues.
  • Demonstrates cooperation, flexibility, reliability, and dependability in all daily work activities and a willingness to collaborate with others for the good of the customer and the organization. 

Job Requirements


  • High school graduate or equivalent required
  • Prefer at least 3 to 5 years of current experience in an acute care hospital setting
  • Excel knowledge a must
  • Analytical skill required 
  • Proficiency in the use of Work, Excel, Outlook and PowerPoint programs preferred.
  • Knowledge of applicable rules, regulations and guidelines governing Managed  Care and Government sponsored coverage and reimbursement 


  • CPAT Preferred

ADA/Physical Demands:

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed are representative of the knowledge, skill, and/or ability required.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Such accommodations must be requested by the employee/applicant in order to be considered.
  • Required to stand; walk; sit; use hands to fingers, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; talk and hear; and may taste and smell.  The employee is regularly required to lift, push and/or pull weights in excess of 10 pounds, with assistance. Visual abilities, auditory abilities, must be intact to perform duties.