Telecom Attendant in Oak Park, IL at Pipeline Health

Date Posted: 9/3/2022

Job Snapshot

  • Employee Type:
    Per Diem
  • Location:
    Oak Park, IL
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    9/3/2022

Job Description

GENERAL SUMMARY:

Reporting to the Supervisor of the Telecommunications Department and under direct supervision answers and directs incoming and outgoing calls, operator lines, and emergency lines.  Provides answering services and provides paging services for physicians and hospital personnel.  Monitors the fire alarm system and HUGS alarm in the department.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

1.      Receives incoming calls and transfers them to the appropriate extension. Receives and monitors outgoing calls which are not direct dials, assists patients, visitors and hospital personnel who experience difficulty in placing calls.

2.      Provides answering service for subscribers and answers calls in their absence. Takes and relays messages by typing into a computer and by following the appropriate procedure as instructed by the subscriber.  Logs all messages received by the answering service. 

3.      Pages the appropriate individuals and transfers calls according to instructions.

4.      Pages over the loudspeaker system when appropriate and maintains a daily log of all emergency overhead pages.

5.      Pages “Emergency Codes” indicating emergency situations as applicable throughout the hospital via Spok.

6.      Contacts Security via radios and direct them to various hospital areas in response to problem situations called in to Telecommunications.

7.      Evaluates environmental safety and provides an environment that is safe based on the age and developmental status for both pediatric and adult populations served to maintain compliance with National Patient Safety Goals.

8.      Remains informed of developments in the area of expertise including but not limited to attending seminars and workshops and reading pertinent literature.

9.      Ability to be flexible in scheduling if needed.

10.  Conforms to the established Standards of Behavior.

11.  Other duties as assigned

JOB SPECIFICATIONS:

1.      The ability to learn switchboard skills.

2.      Proficient typing skills.

3.      Completion of a High School Diploma or its equivalent.

4.      The mental/visual/auditory ability to quickly respond to callers and to attend to video screens, panic and fire alarms panels, monitors and small figures.

5.      Interpersonal skills necessary to interact effectively with all department employees and all levels of hospital personnel and to communicate courteously with all types of callers.