Registered Nurse Patient Experience in Chicago, IL at Pipeline Health

Date Posted: 12/3/2022

Job Snapshot

  • Employee Type:
  • Location:
    Chicago, IL
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Weiss Memorial Hospital has an immediate opening for and  exceptional nurse in Quality as the Patient Experience Liaison.

Reporting to the Director of Quality, the Patient Experience Nurse Liaison works with patients and their families to address concerns or special needs that may arise during their course of treatment within the hospital setting. The Patient Experience Nurse Liaison works directly with various members of the healthcare team, hospital departments, and administration to solve problems that patients and families may have with the goal of facilitating a positive patient experience during their time in the organization. The Patient Experience Nurse Liaison act as an intermediary between hospital departments and the patient/family to bring about the most effective healthcare treatment and positive hospital experience. The Patient Experience Nurse Liaison will also ensure all elements of the discharge plan are followed via a call within forty-eight (48) hours of discharge.

  • 1.     Completion of a Bachelor’s degree from an accredited school of nursing with certification and experience commensurate with an expert nurse.                Master’s degree with licensure highly desirable.
  • 2.     Current licensure as a Registered Nurse in the state of Illinois. 
  • 3.     Current Illinois driver’s license and auto liability insurance.
  • 4.     Previous experience in a Home Care environment highly desirable.
  • 5.     Current CPR certification.
  • 6.     The analytical ability necessary to assess a patient’s condition and utilize the nursing process and professional judgment in providing                              comprehensive care to the patients.
  • 7.     The communication skills necessary for almost constant interaction with patients, families, physicians and other members of the health care team.
  • 8.     The physical ability required to lift/move/ambulate patients.
  • 9.     The ability to perform effectively and efficiently under the pressure of stressful or emergency situations.

1.     Maintains an active case load of patients who are in the discharge process.  Calls patients shortly after admission and develops a discharge plan and provides follow-up visits after the discharge to assure the discharge plan is implemented.  Manages patients telephonically with at least three (3) more contacts.

2.     Provides the patient and their family with information, support and encouragement which may help them to adopt attitudes and practices that promote the health and reduce the anxiety and tension in the patient.  Assists the family/patient in accepting the appropriate medical, hospital, nursing home, welfare or other necessary care.  Interprets the extent/limitations of available services, arranges referrals and communicates pertinent patient/family information to the agency upon request.

3.     Remains current of developments in patient care by reading pertinent literature and incorporates the same into nursing practice where applicable and/or appropriate.

4.     Evaluates environmental safety and provides environment that is safe based on the age and developmental status of the patient.

5.     Facilitates patient/family participation in self care based on the age and developmental status of the patient.

6.     Demonstrates the appropriate psychosocial interventions based on the age and developmental status of the patient.

7.     Rounds daily for patient satisfaction.

8.     Leads the Patient Satisfaction Council.

9.     Maintains Patient Satisfaction Data including dashboards.

10.  Work with Risk Management on complaints and grievances.

11.  Conforms to the established Standards of Behavior.

12.  Other duties as assigned.