PC Technician in Gardena, CA at Pipeline Health

Date Posted: 1/9/2023

Job Snapshot

Job Description

Job Title: PC Technician

Job Summary:

The PC Technician’s role is to support and maintain in-house computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. The person will also troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required.

Essential Job Duties:
 Receive and respond to incoming calls, pages, and/or e-mails regarding PC and/or hardware problems.
 Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
 Record, track and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
 Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware and software, networked peripheral devices, and networking hardware products.
 Liaise with, and provide training and support to, end users and staff on computer and software operation and other issues.
 Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment.
 Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
 If necessary, liaise with third-party support and/or equipment vendors.

Behavioral Standards:
 Exhibits customer and service oriented behaviors in every day work interactions.
 Demonstrates a courteous and respectful attitude to internal workforce and external customers.

 Provides accurate and timely written and verbal communication of information in a manner that is understood by all.
 Able to listen, understand, problem-solve,and carry-out duties to ensure the optimal outcome.
 Able to use IT systems in an accurate and proficient manner.

 Contributes toward effective, positive working relationships with internal and external colleagues.
 Demonstrates cooperation, flexibility, reliability, and dependability in all daily work activities and a willingness to collaborate with others for the good of the customer and the organization.

 High school graduate.
 Prefer at least 3 to 4 years of current experience in an acute care setting.
 Excellent technical knowledge of network and PC hardware
 Hands-on hardware troubleshooting experience.
 Able to read and understand technical manuals, procedural documentation, and OEM guides.

 Current A+ or Network+ Certification preferred but not required.

ADA/Physical Demands:
 To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Such accommodations must be requested by the employee/applicant in order to be considered.
 Required to stand; walk; sit; use hands to fingers, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; talk and hear; and may taste and smell. The employee is regularly required to lift, push and/or pull weights in excess of 10 pounds, with assistance. Visual abilities, auditory abilities, must be intact to perform duties.