Patient Access Director in Huntington Park, CA at Community Hospital of Huntington Park

Date Posted: 1/1/2022

Job Snapshot

Job Description

Job Title: Patient Access Director

Job Summary:

Report to the Regional Director of the Centralized Business Office responsible for the operations in of the Patient Access Department including Communications.  Responsibilities to include, overseeing the start of the revenue cycle process, increasing Charity, Medi-Cal, and cash collections in order to reduce bad debit.  Maintain the regulatory requirements including Title 22, TJC compliance, EMTALA, and HIPAA.

Essential Job Duties: 

  • Responsible for overseeing the daily operations of the Patient Access Departments – To include the processing of outpatients, in-patients, surgeries, and emergency registrations.

  • Monitor and review patient registration reports on discharge accounts to avoid billing delays.

  • Assist the Physicians, Directors, and Departments in resolving day to day issues and assist in developing process to improve flow.

  • Responsible for department HR-functions to include interviewing, hiring, performance reviews, coaching, counseling and terminations.

  • Conducts regular staff meeting as well as ongoing education.

  • Attends required meetings and reports information to Performance Improvement and to Emergency Department Committees.

Behavioral Standards: 

  • Exhibits customer and service oriented behaviors in every day work interactions.

  • Demonstrates a courteous and respectful attitude to internal workforce and external customers.

Communication/Knowledge:

  • Provides accurate and timely written and verbal communication of information in a manner that is understood by all.   

  • Able to listen, understand, problem-solve, and carry-out duties to ensure the optimal outcome.

  • Able to use IT systems in an accurate and proficient manner.

Collaboration/Teamwork:

  • Contributes toward effective, positive working relationships with internal and external colleagues.

  • Demonstrates cooperation, flexibility, reliability, and dependability in all daily work activities and a willingness to collaborate with others for the good of the customer and the organization.

Job Requirements

Education/Experience:

  • High school graduate required

  • 4 to 5 years experience as Patient Access Department Director in Acute Hospital setting

Licensure/Certifications:

  • BCLS Certified

ADA/Physical Demands:

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed are representative of the knowledge, skill, and/or ability required.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Such accommodations must be requested by the employee/applicant in order to be considered.

  • Required to stand; walk; sit; use hands to fingers, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; talk and hear; and may taste and smell.  The employee is regularly required to lift, push and/or pull weights in excess of 10 pounds, with assistance. Visual abilities, auditory abilities, must be intact to perform duties.