Intake Coordinator-Behavioral Health Unit in Norwalk, CA at Pipeline Health

Date Posted: 10/3/2022

Job Snapshot

  • Employee Type:
  • Location:
    Norwalk, CA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Intake Coordinator


The Intake Coordinator is responsible for a variety of tasks that lead to a high level of customer satisfaction in the most cost-effective manner. The Intake Counselor screens callers contacting Coast Plaza Hospital’s Behavioral Health Unit via phone for possible admission. Coordinates admissions to inpatient services. The primary function is to ensure smooth coordination of intake and admissions process and assists with program operations by performing the following duties:


• Conducts intakes for prospective clients.

• Responsible for all intake and admissions administrative documentation

• Arranges for psychological evaluation or any other required services for prospective clients, in collaboration with an assigned case manager or other staff person.

• Manages documentation as relevant to intake & admissions. Refers new clients or guests to mental health for assessment when necessary.

• Reviews all admissions documentation with candidates, including the program wide policies and procedures prior to and upon admission.

• Able to demonstrate an ability to function as a team player.

• Responsible for gathering information that will help other admissions staff & case managers determine whether a person meets fit criteria.

• Assigns admissions team or case manager to mental health practitioners based on intake assessments.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to walk. The employee is occasionally required to stand, use hands to finger, handle, or feel, and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include peripheral vision.


• 1+ year of inpatient psychiatric, either working on a psychiatric unit and/or handling intake calls for inpatient psychiatric hospitalization.

• LVN, preferred


8 hour shift

Day shift