Discharge Planning Assistant in Oak Park, IL at Pipeline Health

Date Posted: 1/3/2023

Job Snapshot

Job Description

Why Us

For over 100 years, West Suburban Medical Center has supported generations of families in the Oak Park and surrounding areas. Our kind, caring hospital staff have a passion to heal and make a difference in our community. We understand that our employees are the heart of our facility. If you are looking for a family atmosphere, a company committed to professional growth and a culture that embraces our five core values of Quality. Innovation. Service. Integrity. Transparency.

We offer a competitive benefits package including competitive salary, 401(k) savings plan, medical/dental/vision/life insurance, paid time-off program, Tuition reimbursement, etc.

Job Summary

Under the direction of the Manager/Director of Case Management and the immediate supervision of the RN Case Manager and the clinical Social Workers, the Discharge Planning Assistant assists with completing concrete tasks necessary to facilitate post-acute planning with the goal of proactively facilitating discharges through prioritization and collaboration across the care team.

Job Qualifications  

  • Must possess a High School Diploma or GED certificate
  • Ability to establish and maintain effective working relationships with the public.
  • Must be able to follow directions and to perform work according to department standards.
  • Must be emotionally mature and able to function effectively under stress.
  • Must possess crucial thinking skills, effective written and oral communication skills, strong self-initiative and interpersonal skills.

Job Duties 

  • Coordinates completion of and transmits information to post-acute provider i.e. home care, nursing home, other discharge/transfer destinations and services as directed through the hospital software system or other processes identified
  • Assists Case Manager RN and Social Worker with transactional support (faxing, follow up calls, etc.) to arrange for discharge of patients
  • May carry an assigned caseload of nursing home return patients.
  • Contacts agencies regarding bed availability and accessibility and procedures for admissionFacilitates outpatient dialysis scheduling as directed and coordination of transportation needs.
  • Develops strong working relationships with various community agencies in order to promote timely patient discharge and positive financial outcomes.
  • Facilitates the ordering of Durable Medical Equipment as directed by the Case Manager Nurse /Social Worker.
  • Investigates patient’s insurance coverage for outpatient and long-term care needs
  • Documents per department guidelines in the electronic medical record.
  • Maintains an electronic data base of community resources and appropriate patient facing resources.
  • Works on other projects as needed such as closing cases in electronic medical record for reporting needs.
  • Assists with the delivery of the Medicare Important Message/ Medicare Outpatient Observation Notice to patients/families as needed
  • Observes all compliance requirements under CMS guidelines and IMPACT Act requirements, related to Patient Choice and documentation.
  • Assist with other duties as assigned by Case Management leadership
  • Support Case Managers and Social Workers with any delegated tasks
  • Communicate with patient/caregivers as needed/directed and escalate any concerns to the CM/SW immediately
  • Proactively assist in obtaining medical authorizations for facility placement in conjunction with the facility

West Suburban Medical Center and Pipeline Health Network provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training